Reference

Your Rights and Our Legal Commitments

This page sets out the legal terms that govern your account and use of krocobet1, including how we handle your data, what you agree to when you access our lobby, and how to reach us with any legal request.

Account TermsPrivacy PolicyData RetentionDANA · OVO · GoPayEligible Regions Only
krocobet1 Your Rights and Our Legal Commitments
ACCOUNT SECURITY

How We Protect Your Data and Account

We take a practical approach to account security and data handling — not just policy language. Here is what that looks like in practice for your krocobet1 account.

Data Handling

We collect only what is needed to run your account: registration details, wallet transaction records from DANA, OVO, or GoPay, and session logs for security purposes.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification on login. Never share your OTP with anyone — our team will never ask for it.

Data Retention

We retain account and transaction data for as long as your account is active and for a period after closure as required by applicable law. You may request deletion of non-essential data by contacting support.

CONTACT CHANNELS

Reach Us for Legal and Account Queries

For legal requests, data corrections, or account disputes, our support team handles inquiries around the clock. Whether you are in Jakarta or Bandar Lampung, you can reach us through the channels below — we aim to respond to legal and data requests within a reasonable timeframe.

Team online

Live Chat

Open the chat widget from any page in your account. Available around the clock for account and legal queries.

Email Support

Send detailed legal or data requests to our support address. We respond to formal requests as promptly as our team allows.

Account Help Centre

Access the help centre from your account dashboard for self-service answers on data rights, account closure, and policy questions.

Common Legal and Policy Questions

These are the questions we hear most often about our legal terms, data practices, and account rights. If your question is not covered here, reach out via live chat or email.

We collect your registration details, contact information, and transaction records linked to your DANA, OVO, or GoPay wallet. Session and login data is also stored for account security purposes.

Yes. Submit a data access request through our support email or live chat. We will compile your account and transaction records and respond within a reasonable timeframe as required by applicable law.

Contact our support team via live chat or email with the specific detail you believe is incorrect. We will review and update your account record if the correction is verified.

Access depends on local law and is available only where permitted in your region. We recommend checking whether online gaming platforms are lawful in your specific area before opening an account.

After account closure, we retain transaction and identity records for the period required by applicable law. Non-essential data can be deleted on request — contact support to start that process.

We notify active account holders via the contact method on file whenever terms are updated. Continuing to use the platform after an update means you accept the revised terms.